Privacy Policy
Last updated: December 2024
1. Introduction
InfoTitans ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or services.
2. GDPR Compliance (EU Users)
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights:
- Right to Access: You can request a copy of your personal data.
- Right to Rectification: You can request correction of inaccurate personal data.
- Right to Erasure: You can request deletion of your personal data ("right to be forgotten").
- Right to Restriction: You can request restriction of processing.
- Right to Data Portability: You can request a machine-readable copy of your data.
- Right to Object: You can object to processing of your personal data.
- Right to Withdraw Consent: You can withdraw consent at any time.
To exercise any of these rights, contact us at privacy@infotitans.com.
3. SOC2 Compliance
InfoTitans is committed to maintaining SOC2 Type II compliance for our enterprise services. Our security practices include:
- Security: Multi-factor authentication, encryption at rest and in transit, regular security assessments.
- Availability: 99.95%+ uptime SLA, redundant infrastructure, disaster recovery procedures.
- Confidentiality: Strict access controls, confidentiality agreements, data classification.
- Processing Integrity: Automated monitoring, validation checks, error handling.
- Privacy: Data minimization, purpose limitation, secure disposal procedures.
4. Information We Collect
Information You Provide
- Name and contact information (email, phone) when you contact us or subscribe to our newsletter.
- Company information if you represent a business.
- Communications and messages you send to us.
Information We Collect Automatically
- IP address and browser type.
- Operating system and device information.
- Pages visited and time spent on our website.
- Referral sources and search terms.
5. How We Use Your Information
- To provide, maintain, and improve our services.
- To respond to your comments, questions, and requests.
- To send you newsletters and marketing communications (with your consent).
- To monitor and analyze trends, usage, and activities.
- To detect, investigate, and prevent fraudulent or illegal activities.
- To comply with legal obligations and enforce our terms.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. When determining retention periods, we consider:
- The nature and purpose of the data collection.
- Legal and regulatory requirements.
- Statute of limitations for potential legal claims.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256).
- Regular security audits and penetration testing.
- Access controls and least-privilege principles.
- Secure coding practices and code reviews.
- Incident response procedures and breach notification.
8. Third-Party Services
We may use third-party services that process data on our behalf:
- Azure: Hosting, email services (Communication Services).
- Azure OpenAI: AI-powered chat and insights (data processed per Microsoft privacy terms).
All third-party providers are contractually bound to protect your data and comply with applicable privacy laws.
9. Cookies and Tracking
Our website uses essential cookies for functionality. We do not use tracking cookies or third-party analytics that collect personal data without your consent.
You can disable cookies in your browser settings. Note that some features of our website may not function properly without cookies.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: